Silo v. Hub Mentality
Have you ever experienced the harrowing reality of having a group text thread change from the comforting blue iMessage bubble to a chaotic, disturbing green? Your functions within that thread are now limited and disruptive. If, God forbid, someone reacts to a message with an emoji, you now get a separate text, something to the effect of, “Bill gave a thumbs up to Shelby’s message.” Before you know it, you can barely find the original message and your persistent notifications have given you a migraine.
Whether you’re team Apple or Google or Samsung, we can all see ways that each of those companies want to encourage using their entire suite of tools—and exclude the others.
It’s why my laptop automatically attempts to open my “Mail” application even though I exclusively use the Microsoft Outlook app. It’s why a new iPhone will send you to the Apple Maps app even though you may prefer Google Maps or even Waze. And while I love (and use) iPhone and Google as much as the next guy, and can see the merit of a closed system when it comes to incentivizing customers to use more of your products, that’s just not the way we’ve chosen to do things at DTS.
At DTS, we’ve decided that rather than being exclusive, we can be agnostic. Instead of being a silo, we can be a hub. Instead of working against established systems, we can work with existing software, systems, providers, and processes to empower our customers to be even more effective.
Who uses DTS?
That’s exactly what a widely used tax preparation company with nearly seven thousand locations on DTS Connex realized when they first starting using the service. Looking to solve reconciliation challenges, make cash processing more versatile, and increase transparency to cash on site, this customer found that the DTS Connex suite of tools could solve all their pain points without sacrificing what was already working.
Because DTS Connex is an agnostic service provider, we don’t force our customers to abandon any existing home-grown software. We connect previously disparate software, systems, providers, and processes so that customers can see all their cash data and insights in one place.
When this company’s native software wasn’t giving them the reconciliation insights they needed, a DTS integration allowed them to receive automatic reconciliation data in a way that was easier to review.
When a transportation providor limited service to this client, DTS connected them to alternative transportation options, resulting in uninterrupted service and the continuation of data integrity.
When they were frustrated about the limitations of physical paper documentation, this company leveraged DTS solutions to digitize that documentation, making it visible on the DTS Connex system, enabling any admin with an internet connection the ability to reference essential data.
Because of this increased visibility and enhanced software, system, provider, and process connectivity, this customer experienced…
- A high percentage of transactions auto reconciled with minimal manual recon effort.
- An increase in available transparent data from all carriers and banks across their locations nationwide, including historical data.
- Time savings in day-to-day functions, using one application instead of many, for users across all teams: end users, store ops, loss prevention, and treasury.
- Access to data that has previously slipped through the cracks entirely, allowing leadership to hold end users accountable and mitigate loss.
In short? More data. Less shrinkage. More visibility. Less mystery.
DTS Connex gives customers more options, not less.
We encourage customers to keep using native software, to keep their current transportation and bank relationships, to keep what works for them, and just make it…better.
By leveraging our DTS team of cash solution experts, we empower our customers to be experts in their own fields, whether that’s tax preparation, healthcare services, fast-casual dining, and more.
If you want to partner with DTS Connex to empower merchants and retailers with a central cash management hub that will enhance their existing tools and fill in any data and reconciliation gaps, click the button below to schedule time with a member of our team to discuss how you can leverage DTS Connex for your specific use case, or you can email hello@dtsconnex.com
